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Terms of Service

Last updated: October 16, 2026

These Terms of Service (“Terms”) govern your use of GlowScript, a practice management platform for med spas and aesthetic clinics, operated by Distinctly Developed LLC (“Company,” “we,” “our”). By accessing or using the platform, you agree to be bound by these Terms. If you do not agree, you may not use GlowScript.

Definitions

“Practice” means the med spa, clinic, or business entity that subscribes to GlowScript. “Authorized User” means any individual granted access to the platform by the Practice, including owners, providers, and staff. “Client Data” means all information entered into GlowScript by the Practice, including patient records that may constitute Protected Health Information (“PHI”) under HIPAA.

Eligibility & Account Responsibilities

You must be authorized to act on behalf of your Practice and be at least 18 years of age. The Practice is responsible for all activity under its account, including actions taken by Authorized Users. You must maintain the security of account credentials, complete multi-factor authentication enrollment for all users, and promptly revoke access for any individual who is no longer authorized.

HIPAA Compliance & Business Associate Agreement

GlowScript is designed to support HIPAA-compliant workflows. As a condition of using the platform to store or process PHI, each Practice must execute a Business Associate Agreement (“BAA”) with Distinctly Developed LLC. Our standard BAA is available at glowscript.ai/baa.

The Practice remains the Covered Entity and is responsible for ensuring the lawful collection, use, and disclosure of PHI. GlowScript processes PHI only as directed by the Practice and in accordance with the BAA. The Practice is responsible for obtaining all required patient consents and authorizations, maintaining its own HIPAA policies and procedures, and training its staff on privacy and security practices.

Subscriptions & Fees

Subscription plans, pricing, and billing cycles are presented during registration and may be updated with 30 days' written notice. All fees are non-refundable except as required by law or as expressly stated in your subscription agreement. Credit packs are described in Fair Use & Usage Allowances below. If you enable client-facing payment features (deposits, prepayments, point-of-sale), you are responsible for configuring those settings and complying with applicable financial regulations.

Fair Use & Usage Allowances

Your subscription includes generous monthly usage allowances for each Practice: 3,000 SMS segments (incoming and outgoing; each MMS counts as three segments), 25,000 marketing emails, 600 Glow requests plus up to 30 Glow requests per user per hour, and 50 GB of storage. Allowances reset each billing month and do not roll over.

Transactional messages, such as appointment confirmations, reminders, receipts, and security codes, are never blocked. If your Practice sends transactional texts past its SMS allowance, the extra segments are charged at $25 per 1,000, either through an automatic credit-pack top-up or on your next invoice.

When you reach your SMS allowance, marketing texts and one-to-one replies pause until the next month unless you buy a credit pack ($25 per 1,000 SMS segments). When you reach your marketing email allowance, marketing email pauses until the next month unless you buy a credit pack ($10 per 10,000 emails). Credit packs are one-time purchases, with optional automatic top-up.

Glow is never charged separately. Glow requests made by background features, such as daily briefs and client summaries, count toward your Practice’s Glow allowance. If your Practice goes past its Glow allowance, responses may slow down and Glow uses a lighter model for up to 3,000 more requests that month. After that, Glow pauses until the next month.

We will alert account owners when your Practice reaches 80% and 100% of an allowance, including storage.

We may change these allowances and credit-pack prices from time to time. Changes are posted on this page with a new “Last updated” date.

Data Ownership & Portability

The Practice owns and controls all Client Data entered into GlowScript. We do not claim any ownership interest in your Client Data. You may export your data at any time through the platform's export features. Upon account termination, we will make your data available for export for 90 days, after which it will be securely deleted from our active systems.

Optional Business Bank Connections

Practices may optionally connect a business bank account to GlowScript Accounting through Plaid. Only a practice owner or manager with Accounting management permission can start a connection, and they must complete a multi-factor authentication step for the current session and accept GlowScript’s banking data disclosure first. We keep a record of that acceptance. Plaid handles the connection to your bank; GlowScript does not receive your bank login password.

GlowScript requests Plaid’s Transactions product and retrieves account balances. We do not request Plaid Auth, and we do not receive or store full bank account or routing numbers; we store only the last digits (mask) of each account. Connecting a bank does not authorize GlowScript to move money, and GlowScript does not initiate payments or transfers from a connected account.

We collect and store account names, account types, masked account numbers, balances, and transaction details to display and track activity in Accounting. Activity is imported when the bank is first connected, when Plaid notifies us that new activity is available, and when authorized staff choose Import. Authorized staff with Accounting access can view imported activity. Imported transactions are not posted to the general ledger automatically; a journal entry is created only when authorized staff categorize or match a transaction. Transaction descriptions supplied by your bank may contain information you or your clients entered.

Owners and managers can disconnect a bank at any time. A successful disconnect removes the Plaid connection and deletes GlowScript’s stored access token, stopping future imports. If the disconnect fails, we report the error. When Plaid notifies us that access was revoked, we delete the stored access token even if Plaid cannot confirm removal. Removal requests are not automatically retried. Previously imported activity remains in Accounting until it is deleted as described in our Privacy Policy. A disconnect alone is not a deletion request.

Banking data is part of the Practice’s data and is handled as described in our Privacy Policy, including its retention and deletion terms. Your use of Plaid is also subject to Plaid’s End User Privacy Policy.

Acceptable Use

You agree not to:

  • —Use GlowScript to violate any law, regulation, or third-party rights
  • —Attempt to access data belonging to other Practices or unauthorized areas of the platform
  • —Interfere with system stability, security, or performance
  • —Reverse engineer, decompile, or disassemble any part of the platform
  • —Share account credentials or allow unauthorized individuals to access the platform
  • —Disable or circumvent security features, including multi-factor authentication

Security Obligations

GlowScript implements technical safeguards including encryption at rest and in transit, multi-factor authentication, role-based access controls, and audit logging. The Practice is responsible for managing user access within its account, ensuring each team member has appropriate permissions, and promptly reporting any suspected security incidents to security@glowscript.ai.

Integrations

GlowScript integrates with third-party services such as Stripe for payment processing. Your use of third-party services is governed by their respective terms and privacy policies. The Practice is responsible for configuring integrations appropriately and ensuring that any data exchanged with third-party services complies with its own privacy and compliance obligations.

Intellectual Property

GlowScript and its software, branding, design, and documentation are owned by Distinctly Developed LLC and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the platform during your active subscription. This license does not include the right to sublicense, resell, or distribute the platform.

Availability & Support

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible. Support is available via email at support@glowscript.ai.

Termination

You may cancel your subscription at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees when due, or if required by law. Upon termination, your data will remain available for export for 90 days. After that period, it will be securely deleted, except where retention is required by law or the BAA.

Indemnification

The Practice agrees to indemnify and hold harmless Distinctly Developed LLC from any claims, damages, or expenses arising from the Practice's use of the platform, violation of these Terms, or failure to comply with applicable laws including HIPAA. This indemnification does not apply to claims arising from our gross negligence or willful misconduct.

Disclaimers

The platform is provided “as is” and “as available” without warranties of any kind, express or implied. GlowScript is not a medical device and does not provide medical advice. We are not responsible for clinical decisions, treatment outcomes, or regulatory compliance specific to your practice. The Practice is solely responsible for the accuracy of data entered into the platform and for compliance with all applicable healthcare regulations.

Limitation of Liability

To the maximum extent permitted by law, Distinctly Developed LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, business opportunity, or business interruption. Our total aggregate liability for any claim arising from these Terms shall not exceed the fees paid by the Practice in the twelve months preceding the claim. Nothing in these Terms limits liability for gross negligence, willful misconduct, or breaches of the BAA.

Dispute Resolution

Any disputes arising from these Terms shall first be addressed through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the arbitration conducted in Texas. Either party may seek injunctive relief in a court of competent jurisdiction.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

Changes to These Terms

We may update these Terms from time to time. Changes are posted on this page with a new “Last updated” date. Continued use of the platform after that date constitutes acceptance of the revised Terms.

Contact

Questions about these Terms? Contact us at legal@glowscript.ai.