Documentation
Learn
GlowScript
From first login to advanced AI workflows — everything you need to run your practice on GlowScript. Step-by-step guides, feature documentation, and answers to the questions we hear most.
Getting Started
Up and running in 15 minutes
Accept Your Invitation
Your practice administrator sends an email invitation. Click the link, set your password, and configure multi-factor authentication. MFA is required for all users — no exceptions.
Complete Practice Setup
Enter your practice name, address, timezone, and business hours. Upload your logo. Glow AI will walk you through this step by step — just open the chat and say "help me set up."
Add Your Services
Build your treatment catalog with names, descriptions, durations, and pricing. Organize by category (injectables, laser, skin, wellness). Services power scheduling, reporting, and your client-facing website.
Import Your Clients
Upload a CSV of your existing client records or add them individually. Glow AI validates the data, detects duplicates, and asks you to confirm before writing anything. You can also bulk import appointments, products, and services.
Invite Your Team
Add providers, front desk staff, and administrators. Each team member gets role-based permissions that control what they can see and do — from viewing all clients to managing only their own schedule.
Feature Guides
Master every feature
Glow AI
Your conversational AI assistant that understands your practice data. Ask questions in plain English, run reports, book appointments, draft marketing campaigns, and generate visual charts — all from a single chat.
Scheduling
Calendar views (day, week, month, agenda) with multi-provider support. Quick-jump buttons for follow-up scheduling at standard intervals. Drag-and-drop rescheduling, waitlist management, and automated reminders.
Client Management
Comprehensive client profiles with contact details, treatment history, consent records, photos, membership status, and AI-generated health scores. Search, filter, and tag clients for targeted outreach.
Consent Forms
Create custom digital consent forms or start from templates (general, injectables, laser, skin, wellness). Collect legally-binding e-signatures with timestamps. Forms are versioned and stored for six years.
Marketing & Campaigns
AI-drafted email campaigns with smart send-time optimization. Behavior-triggered automation flows, client segmentation, and personalized SMS reminders. Campaigns are always saved as drafts for your review.
Website Builder
Build a client-facing website with landing page, about page, services, and products. Editable sections, SEO settings, and custom domain support with CNAME verification. Publish and unpublish pages independently.
Products & Inventory
Full retail product catalog with categories, pricing, and stock tracking. AI-powered low-stock alerts notify you before products run out. Track usage across treatments.
Memberships & Loyalty
Create recurring membership programs with custom pricing. Configure a rewards wallet with earn rates, custom currency names, and expiration rules. Drive retention and increase lifetime value.
Reports & Analytics
Visual canvas reports with interactive charts (area, bar, line, pie). Revenue trends, provider performance, client retention, service popularity, and inventory health — all generated from real data via Glow AI.
Glow AI Guide
What you can ask
Glow to do
Glow AI is not a generic chatbot. It is connected to your live practice data and can take real actions. Here are the kinds of things you can ask — just type naturally, no special commands needed.
Data & Reports
"Show me revenue for the last 90 days"
"Who are my clients at risk of churning?"
"Compare this month to last month"
Scheduling
"Book Sarah for a Hydrafacial next Tuesday at 2pm"
"What does tomorrow's schedule look like?"
"Reschedule appointment #1234 to Friday"
Marketing
"Draft a win-back campaign for clients I haven't seen in 60 days"
"Suggest a Valentine's Day promotion"
"What campaigns would help reduce churn?"
Operations
"Which products are running low?"
"What happens if I raise Botox prices by 10%?"
"Create an action plan to reduce no-shows"
HIPAA & Security
Your responsibilities
GlowScript handles the technical safeguards — encryption, access controls, audit logging, and infrastructure security. As a practice using GlowScript, you are responsible for the administrative and physical safeguards within your organization.
Staff Training
Ensure all team members complete HIPAA training before accessing GlowScript. Schedule annual refresher training. Document all training sessions and keep records.
Access Management
Assign the minimum role necessary for each team member. Remove access promptly when staff leave. Review user access quarterly and adjust as roles change.
Device Security
Use strong passwords on all devices that access GlowScript. Enable device encryption and automatic screen locks. Never share login credentials between team members.
Incident Reporting
Report any suspected security incidents to your Privacy Officer immediately. Contact GlowScript support if you believe your account has been compromised. Document all incidents.
FAQ
Common questions
Is GlowScript HIPAA compliant?
Yes. GlowScript is built HIPAA-compliant from the ground up. AES-256 encryption at rest, TLS 1.2+ in transit, enforced MFA, role-based access controls, and six-year audit logs are all included. Every subscription includes a signed Business Associate Agreement at no additional cost.
Can I import data from my current system?
Yes. GlowScript supports bulk CSV import for clients, appointments, services, and products. Glow AI walks you through the process — it validates your data, detects duplicates, and asks you to confirm before writing any records.
Does Glow AI access patient data?
Glow AI can read your practice data to answer questions and generate reports, but it automatically sanitizes protected health information before processing. PHI is tokenized, processed, and re-identified on the way back — it never leaves your account in raw form. Every AI interaction is logged in your HIPAA audit trail.
What happens if I cancel?
Your data remains accessible for 90 days after cancellation. During this period you can export all records. After 90 days, data is securely deleted per our data retention policy. There are no cancellation fees.
Can I use GlowScript on mobile?
GlowScript is fully responsive and works on any modern browser, including mobile Safari and Chrome. A dedicated mobile app is on our product roadmap.
How do automated reminders work?
GlowScript sends appointment reminders via SMS at configurable intervals (typically 48 hours and 2 hours before). Glow AI analyzes each client's behavior to optimize reminder timing and reduce no-shows. You control the templates and frequency.
Is there a free trial?
Yes — every Professional plan includes a 30-day free trial with full access to all features, including Glow AI. No credit card required to start. Enterprise plans include a custom onboarding period.
Where is my data stored?
All data is stored and processed in AWS data centers within the United States. No data ever leaves US jurisdiction. AWS maintains SOC 1, SOC 2, SOC 3, ISO 27001, and HITRUST certifications.
Need help with something else?
Our support team is available to help with setup, migration, training, and any questions about running your practice on GlowScript.